Keep client conversations, updates, and work in one shared workspace
Riverton gives businesses a dedicated place to communicate with clients while keeping conversations connected to the files, tasks, approvals, onboarding, and project work around them.
Client conversations should not disappear into email
Client communication can quickly become difficult to follow when important conversations are spread across email threads, chat messages, project tools, and other channels.
A client may ask for an update in one conversation, discuss a document in another, and follow up on a task somewhere else. The more places communication is spread across, the harder it can be to keep track of what was discussed and what needs attention.
Riverton brings client messaging into a shared workspace where communication can stay connected to the wider client relationship.
Scattered communication creates unnecessary work
The challenge is not simply having too many messages. It is losing the context around the work those messages relate to.
Important conversations get buried
Client questions and decisions can become difficult to find when they are buried in long email threads.
Clients need repeated updates
When communication is disconnected from ongoing work, clients may have to ask where things stand instead of having a clear place to follow the relationship.
Communication gets separated from the work
Messages about files, tasks, projects, or approvals can become disconnected from the activities they concern.
Make client messaging part of the shared workspace
Riverton treats client messaging as one part of the broader client workspace. The goal is not to create another standalone chat application. It is to give businesses and clients a clear place to communicate while working together.
- Give clients a dedicated place to communicate with your business.
- Keep client-specific conversations within the shared workspace.
- Keep communication alongside relevant client work.
- Connect conversations with files, tasks, projects, and approvals where relevant.
- Give clients a consistent place to return to as work continues.
A straightforward way to keep client conversations connected
Riverton provides a shared environment for client communication as part of ongoing work.
Open the client workspace
Start from the shared workspace where your business and client work together.
Send a message
Communicate with the client within the workspace rather than separating the conversation from the client relationship.
Continue the conversation
The client can participate in the conversation within the shared workspace as the work develops.
Keep the work moving
Use the conversation as part of the wider client workflow when communication leads to a task, review, document, approval, or next step.
Use messaging where client communication naturally happens
Client messaging becomes more useful when it supports the actual work rather than becoming another destination clients have to check.
Project updates
Keep clients informed as work progresses and provide a consistent place for ongoing project communication.
Client questions
Give clients a clear place to communicate questions that arise during the working relationship.
Feedback
Keep client responses connected to the work they are reviewing and the next action that follows.
File-related communication
Keep conversations about shared documents and files within the broader client workspace.
Explore file sharingTask follow-ups
Keep communication around client requests and follow-up work connected to the wider workflow.
Explore client tasksOnboarding communication
Give new clients a consistent place to communicate while information and onboarding work are being organized.
Explore client onboardingGive clients one clear place to communicate with you
Clients should not have to remember which email thread contains the latest conversation or which communication channel your team prefers for a particular piece of work.
A shared Riverton workspace gives clients a consistent place to communicate with your business and stay connected to the work taking place around the conversation.
One place for the client relationship
- Client conversations
- Files and documents
- Tasks and requests
- Project work
- Reviews and approvals
Clearer communication without adding another disconnected channel
The value of client messaging is not simply having somewhere else to send messages. It is having communication in the same environment as the client work it supports.
Fewer scattered conversations
Bring client communication into a shared workspace instead of relying entirely on disconnected channels.
Easier communication tracking
Give your team a consistent place to continue client conversations and follow the surrounding work.
Clearer client communication
Give clients a straightforward place to communicate with your business throughout the relationship.
Less searching through email
Reduce the need to search through old conversations when client communication is part of the shared workspace.
Better visibility into client work
Keep communication connected to relevant files, tasks, projects, and other client activity.
A more consistent client experience
Give clients a clear place to communicate and continue working with your business.
Messaging is one part of the shared client workspace
Client communication rarely exists on its own. These related capabilities can support the parts of the workflow that surround a conversation.
Client approvals
Connect conversations around reviews and decisions with the work that needs approval.
Explore client approvalsClient document sharing
Keep communication around shared documents within the broader client workspace.
Explore client document resourcesClient communication
See how messaging fits into a broader approach to keeping client communication connected.
Explore client communicationExplore more about client communication
Explore practical guidance on client communication and the workflows that support it.
Client communication
Explore the broader client communication workflow and how it connects with shared client work.
Explore client communicationClient communication resources
Find practical resources for improving communication throughout the client relationship.
Explore client communication resourcesClient messaging FAQs
What is client messaging?
Client messaging is communication between a business and its clients within a shared digital workspace. It provides a dedicated place for client conversations instead of relying entirely on separate email threads and communication channels.
How does client messaging work in Riverton?
Riverton provides client messaging as part of its shared workspace. Businesses and clients can communicate within the workspace while keeping the conversation connected to the broader client relationship and related work.
Why use client messaging instead of email?
Email remains useful for many business conversations, but client communication can become difficult to follow when it is spread across long threads and separate channels. A shared client workspace provides a consistent place for communication alongside related client work.
Can clients send messages through Riverton?
Riverton is designed to provide a shared communication space for businesses and their clients. The exact messaging actions available to clients should reflect the messaging functionality implemented in the product.
Can client messages stay connected to other work?
Yes. Riverton’s shared workspace brings communication together with related client activities such as files, tasks, onboarding, approvals, and project work where those capabilities are part of the workflow.
Can teams use Riverton to communicate with clients?
Riverton is built around a shared workspace for businesses and clients. Client messaging can therefore form part of the broader way a business communicates and works with its clients.
Is client messaging part of the Riverton client portal?
Yes. Client messaging is positioned as one part of the Riverton Client Portal, alongside other client-work capabilities. The broader approach is to give businesses and clients one shared workspace rather than a standalone messaging tool.
Give clients one clear place to communicate and work with you
Bring client conversations into a shared workspace where communication can stay connected to the work around it.