Keep clients informed as work moves forward.
Give clients a clearer way to stay informed about relevant activity and progress within their shared workspace.
Clients need visibility into what happens next.
Client work can involve messages, files, tasks, approvals, reviews, and other activity. Without a clear way to stay informed, clients may be unsure whether something needs their attention.
Riverton provides a shared workspace where businesses and their clients can work together and stay connected to the client workflow.
Client notifications are part of that experience, helping surface relevant activity so clients can understand when something requires their attention.
Keep clients connected to the work.
Surface relevant activity
Help clients stay aware of activity that matters to their work within the shared workspace.
Make next steps clearer
Keep clients connected to work that may require their attention, response, review, or approval.
Keep communication connected
Notifications can support the wider client workflow by helping clients stay connected to relevant workspace activity.
Support a clearer client experience
Give clients a more consistent way to stay informed as their work moves through the shared workspace.
Keep relevant client activity visible.
Notifications should support the actual Riverton workflow rather than become another source of unnecessary communication.
Relevant workspace activity
Surface client-relevant activity according to the notification functionality available in the verified Riverton product.
Work happens in the workspace
Businesses and clients work together through the appropriate Riverton workspace.
Relevant activity occurs
Client-related work can involve communication, files, tasks, reviews, approvals, and other workspace activity.
Clients stay informed
Where supported by the implemented product, notifications help clients stay aware of relevant activity and next steps.
Notifications can support the client-work lifecycle.
Client onboarding
Keep clients informed as they move through the onboarding process and related client work.
Tasks and requests
Help surface relevant work when client participation or attention is required.
Reviews and approvals
Keep clients connected when work moves to a stage that requires review, feedback, or approval.
Useful notifications should make client work clearer.
Notifications are most useful when they help clients understand what has changed and whether they need to take action.
- Relevant client activity
- Client communication
- Tasks and requests
- Reviews and approvals
Keep clients connected without adding another communication channel.
Riverton is built around a shared workspace for businesses and their clients. Notifications support that workspace by helping clients stay aware of relevant activity.
Business + Client → Shared Workspace → Clearer Work
Client notification questions
What are client notifications?
Client notifications help keep clients informed about relevant activity within their client workspace. The exact notification types should reflect the functionality available in Riverton.
Why are client notifications useful?
Notifications can help clients stay aware of relevant activity and understand when work requires their attention.
What can trigger a client notification?
Notification triggers should only be described once the corresponding Riverton functionality has been built and verified.
Can clients control their notifications?
Notification preferences should only be described if the implemented Riverton product provides those controls.
Are client notifications a replacement for email?
No. Riverton is a shared workspace for businesses and their clients. Notifications support the workspace experience and are not positioned as an email replacement.
Who are client notifications for?
Client notifications are relevant to businesses and teams that need to keep clients connected to activity within their shared client workspace.
A clearer place for client work.
Give your clients a shared workspace for staying connected to the work that matters.